Frequently Asked Emergency Questions

Q. What is a SPECIALIST NOW™ service?

A. At Advance ER, we are proud to offer some of the most advanced technology available to our patients. One of the most important services that we have engineered for our patients is SPECIALIST NOW. SPECIALIST NOW™ conferencing brings our patients consultations with appropriate specialists.

We have a team of specialists standing by to respond within minutes to a request for a conference when a consultation is needed. If you need to see a cardiologist, a pulmonologist, ophthalmologist, a pediatrician, a neurologist or a dermatologist, we have the right specialist available when you need him or her. This service is offered at no additional office charge to our patients.

Q. Where are you located and what are your hours?

A. You can choose from our two convenient locations: Park Cities on W. Lovers Lane or Galleria Area on Inwood Road. We are open 24/7 for walk-ins, even on holidays!

Q. Do you offer STD testing with immediate results?

A. We offer 24 Hour STD testing with rapid results usually within 6 hours.

ADVANCE ER IS THE LOCAL, 24-HOUR RESOURCE FOR EMERGENCY CARE IN DALLAS. CALL US TODAY TO LEARN MORE (214) 494-8222.

Q. What kinds of emergencies does Advance ER treat?

A. Advance ER is a full-service emergency department. We can effectively diagnose and initiate treatment for all kinds of medical emergencies, from insect bites to heart attacks to industrial and car accidents.

Q. Do you provide treatment for babies and children, or just adult patients?

A. Yes, Advance ER treats patients of all ages for all medical conditions. We even have a kids themed Pediatric Exam room that is designed just for your little ones.

Q. Do I need to make an appointment before coming in?

A. No, there is no need to make an appointment for emergency medical care with Advance ER. We treat patients 24 hours a day, seven days a week, 365 days a year.

Q. How is Advance ER different from an urgent care center?

A. Advance ER differs from an urgent care center in that urgent care centers usually aren’t designed to treat life-threatening medical complaints. An urgent care facility is somewhat similar to a regular doctor’s office that has extended hours. Urgent care clinics are often staffed by physician extenders who generally aren’t trained to triage critical trauma patients.

Thus, if someone goes to an urgent care clinic for a life-threatening condition, they will be redirected to 911 or EMS. By contrast, Advance ER is always open and is staffed by highly trained emergency room doctors and nurses. Our ER is also equipped like a large hospital and offers onsite imaging services like X-rays, CT scans, and ultrasound.

We also offer in-house laboratory services and are equipped and staffed to treat a full range of emergencies, 24/7. TEC’s imaging and lab equipment is the most modern, state-of-the-art technology. Advance ER provides prompt and thorough results for any test ordered.

Q. What about patients that need to be admitted to the hospital for further care?

A. Should you require hospital admission, Advance ER has inpatient transfer agreements and we can get you admitted directly to major hospitals. We can arrange prompt transfer to any hospital as instructed by your or your primary care physician. We also arrange for direct admission to an inpatient bed, allowing you to completely bypass the hospital’s emergency room.

Our staff will do anything possible to ensure that the transfer to the hospital goes smoothly. It is important to note, however, that this is usually unnecessary. Most patients who visit Advance ER are treated and released without the need for a hospital transfer.

Q. Why are wait times at freestanding emergency rooms like Advance ER so short compared to hospital-based emergency rooms?

A. Crowded hospital-based ERs and lengthy wait times are due to several factors: a lack of on-call specialists, slow patient transfer time, and an overall inefficient process. Whereas freestanding ERs like Advance ER typically have lower volumes, allowing ER doctors and nurses to see patients promptly and efficiently.