Galleria (214) 238-6270 | Park Cities (214) 238-6440


Dallas Freestanding Emergency Room Billing Processes

Most Major Health Insurance Plans Accepted

At Advance ER, we accept all commercial insurance plans including: Affordable Care Act, Aetna, United Health, Humana, Cigna and BlueCross/BlueShield. When you are in need of emergency medical care, your insurance provider is required by Texas law to cover  your emergency medical treatment and honor your in-network benefits.

This means you will pay the least amount possible for your ER visit. You may be responsible for the percentage of your emergency room bill required by your insurance plan.

Alternative Payment for ER Care

For individuals without insurance or who are covered by CHIPS, TriCare, Medicare, or Medicaid, we accept cash, checks and all major credit cards including: Visa, MasterCard and Discover Card.

In-Network vs. Out-of-Network ER Billing

According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment for emergent medical conditions. Texas law requires that your insurance carrier cover your emergency care while honoring in-network benefits when you have an emergency.

Advance ER’s billing policy is to honor the in-network fee for services provided for emergent medical diagnosis. We strive to ensure your satisfaction at Advance ER.

Understanding Your Emergency Room Bill

ER billing is a complicated and confusing process. At Advance ER, we strive to be fair and transparent with our billing. We want to help you understand the bills you receive from us, which may be different from medical bills you’ve received from hospitals or physicians.

Advance ER will submit a facility bill to your insurance company and a separate bill for your board-certified physician.

The facility fee allows us to maintain the extremely high level of preparedness necessary to offer you emergency medical services in our freestanding emergency room. Your facility fee will be based on the procedures performed, severity of condition and the complexity of the physician/patient interaction.

Our Billing Policy

At the time of your visit, your emergency room copay will be collected, and we will bill your insurance carrier for your policy’s emergency room benefits.

If you have any trouble understanding your explanation of benefits (EOB) from your insurance company, or your billing statement from Advance ER, please contact our billing team directly at (713) 357-2535 and our staff will be happy to assist you. Please view online billing access for Galleria Area and Park Cities locations to review and pay your bill online.